Grievance & Complaint System
SJAI grievance and complaint procedure policy explains how stakeholders can voice their complaints in a constructive way. The grievances and complaints will be processed in a timely manner following the flowchart below:
Grievance & Complaint Flowchart
Grievances and complaints can be addressed through the following channels:
Phone: +62 721 259 996 / 259 997 / 259 998
Fax: +62 721 259 909
By Mail: SJAI Building – Jl. Dr. Susilo No. 83 Pahoman – Teluk Betung, Bandar Lampung 35213
Or through contact form